210 4822250

Products Returns

Can I return an item?

  • You may return any item within 14 days in its original condition for a full refund of the price you paid for the item.
  • Once a name or number has been printed on a shirt we will not offer a refund or exchange unless the shirt is faulty. The same applies if a player leaves the club or changes his squad number during his time at the club.

How do I return or exchange an item?

To return or exchange an item by post:

  1. Wrap the item(s) securely in a suitable envelope or packet
  2. Enclose the invoice or receipt slip that came up with your order or we may not be able to provide a refund.
  3. Post the item by recorded delivery* to the following address:

    OFFICIAL OLYMPIACOS BC STORE 
    8 Karaoli & Dimitriou Str.
    N. Faliro - PIRAEUS 
    18547
    GREECE

*For your protection, OLBC STORE recommends that you use a recorded delivery service as we cannot be held responsible for goods not received

Please allow up to 14 working days for this to be processed.

If you are exchanging an item then please phone our order line +30 (210) 4822 250 and we will be happy to take your replacement order.

What should I do if I receive the wrong item?

In the unlikely event we send you the wrong product, we will refund the cost of return postage back to the card which was used to purchase the item(s). Please send the product back to the address above by recorded delivery and enclose the invoice or receipt slip and proof of postage. As soon as we receive the returned item(s) we will despatch the correct product and issue you with the postage refund.

What should I do if an item is broken or faulty?

If an item is faulty, please contact our Customer Services team on:

+30 (210) 4822 250

Overseas customers
Overseas customers are asked to return the faulty item(s) including both the merchandise and the delivery slip by a recorded delivery service, as we cannot be held responsible for goods not returned. OLBC STORE will refund you with reasonable costs of your return shipping charges if you include a receipt.

Exceptions to this policy:

  1. DVDs, CDs, videos, underwear, swimwear, pierced jewellery, video games and items specially manufactured to your order can only be refunded or exchanged if the goods returned have been deemed to be faulty.
  2. Once a name or number has been printed on a shirt we will not offer a refund or exchange unless the shirt is faulty. The same applies if a player leaves the club or changes his squad number during his time at the club.
  3. A refund or exchange will be permitted if a garment is faulty.
  4. All return and re-shipping charges are the customer's liability.
  5. We will refund shipping costs if there is a fault with the product. However, we cannot accept responsibility for return or re-shipping costs incurred when returning non-faulty items.
  6. All items should be unworn and unused.